Head of Magic is an awesome job title
My current gig as a policy analyst with the government aside, my job title in my freelance consulting career is ‘storyteller’ or some variant of the storytelling theme.
So when I read this quote on Put Things Off today (yes, I know it is an old post), I was, well, extremely put off:
Your job title isn’t the place to be creative. If you craft beautiful logos, kern type all day and your best friend is a certain lady called Helvetica, you’re most likely a Graphic Designer. If you design for the web, you are a Web Designer. If you code for the web, you are a Web Developer. If you craft crisp, concise, colourful copy, you are a Writer. If you run a commercial blog, you are a Blogger. If you sell photographs, you are a Photographer.
I couldn’t disagree more.
Now, I’ll admit that there are too many freelancers that use non-descriptive canned titles like “creative” and “director,” but I’d argue that there is a lot of room for creativity in a job title when it aptly describes what you do.
On being Head of Magic
One of my favorite people in Toronto — and one of the best marketers I have ever met — currently works at Freshbooks. His name is Saul Colt, and his title at Freshbooks is Head of Magic.
It might sound odd to you, but his job title is perfect. Saul’s job is really magical: he turns everyday product users into fans, evangelists, and spokespeople. By reaching out to every customer in the manner that that touches them most dearly, he facilitates transformations among Freshbooks users.
On top of all that, like a true magician, Saul Colt is a true showman. He doesn’t just talk about his product — instead, he engages his audience and makes them believe like they’re a part of the magic as well. Unlike most magicians, however, Saul does not keep his tricks a secret. Instead, he shares his wisdom and ideas on his blog so that we can all learn from him. Which, I guess, is why he’s the Head of Magic instead of just a magician.
If Saul had any other title than Head of Magic, I’m sure he’d do his job equally well. If Nick Cernis had his way, Saul would probably be called Marketing Lead or something mundane like that. But a title of Marketing Lead doesn’t really describe what Saul does; he’s not just a marketer, but instead is truly magical in the way he makes every single user feel like they’re the most important person in the world.
On being a Storyteller
As the example above demonstrates, your job title doesn’t have to be boring, but it has to be descriptive.
A few years ago, when I decided to get into content consulting, I struggled with finding a title that would adequately describe what I do. A lot of my work involved writing, but I wasn’t a writer. A lot of my work involved strategy, but I wasn’t really a strategist. A ton of my work involved coming up with ideas, but innovator didn’t really do the trick either.
What I realized very quickly though, is that whether I was coming up with ideas, strategy, or words, in the end I was helping people accomplish one important goal: to tell their story in the best possible way to the right people. I was, in fact, a storyteller. (I’ve since realized that storyteller not only serves as a great job title, but also describes what I do in my personal life as well.)
I tell stories. I’m a storyteller. According to Nick Cernis, my chosen job title would probably be considered frivolous and detrimental to my reputation. On the contrary, I think it describes me perfectly.
On sharing the love
Oh, and one more tidbit: I’ve been writing for blogTO for a few years now, and most of what I do for the blog is share my love for the city of Toronto. Someone once told me that every single time I speak about my city, it’s like I’m giving it a big hug.
I guess it’s not surprising that on my blogTO business card, my title is “Hugger Extraordinaire.” If nothing else, it provides a great way to get conversation going. Plus, everyone that reads it inevitably asks for a hug, and I’m always looking to share the love.
Howard Greenstein
I couldn’t agree with you more. Having had the title of “Technical Evangelist” at Microsoft, and “Business Alchemist” at a start up, when I started my own company I named myself Social Media Evangelist.
Show you have passion for what you do. Storyteller used to mean someone who went from village to village spreading knowledge and wisdom. A respected profession.
Wednesday
May 21, 2008
Lara Kretler
I’d be proud to have the title of either “Head of Magic” or “Hugger Extraordinaire.” I happen to love creative, unusual titles on business cards — I think they make for great conversation starters and can inspire us to remember what our true role and mission is. I think my ideal title on a business or personal card for me would be “Powerful Positive Force.” Yeah, that would work!
Wednesday
May 21, 2008
Saul Colt
Thank you so much for including me in you post. I had read the same comments and have been meaning to write about it but I am glad and honoured that you beat me too it!
Thanks again
Saul Colt
Head of Magic
FreshBooks
Wednesday
May 21, 2008
n0wak
Bleh
And because I did that, I ended up doing the same damn thing for years and became known as “the flash guy” despite everything else I could do.
Lame advice all around.
Wednesday
May 21, 2008
Nick Cernis
Head of Magic is an interesting one! It certainly sounds mystical. I confess — it even made me smile. But perhaps for the wrong reasons…
Unfortunately, Head of Magicis useless in communicating Saul’s profession without the inside scoop, a five minute chat and a guided join-the-dots between what you say and what you actually mean. And that’s fine, as long as you’re ready to have that same conversation ten thousand times with every new customer or friend that frowns in bewilderment upon reading your card or signature.
At the end of the day, isn’t simple, effective communication what a job title’s all about? Do you really need a fabricated title to convince people of your value and abilities? I recognise that it’s a personal choice, but I don’t think it adds anything but smoke and mirrors. The magic you work should be conveyed in what you do, not what you say you do. Don’t you prefer it when people are clear instead of clever?
Or perhaps I’m wrong. Maybe it’s OK to call yourself The Chief Obfuscator or The Spurious Irrelevance Officer and enjoy the confused looks on peoples’ faces? Perhaps customers revel in the job of sifting through 13 made-up job titles to find the one person who can deal with their enquiry?
No one likes the Dreaded Question (“So, what do you do?”), but I’ve never been convinced that dressing-up your job title is the way to make people warm to you. To me, it just puts another barrier in the way. It’s ok to have fun, but why bother creating a grand illusion when a simple trick still gets a smile?
There’s magic in simplicity too, you know.
Wednesday
May 21, 2008
Sameer Vasta
I definitely understand your points about simplicity Nick. Perhaps we’re coming from different perspectives on this one because of our contexts.
As a storyteller, titles like Howard’s “Business Alchemist” appeal to me because they say so much in so little. I know that alchemists take seemingly disparate things and make them work together; because of that, I already know what Howard does without having to ask him, even though he doesn’t have a standard title that people recognize.
Part of Saul’s duties is to connect to people, is to get them interested in what he does. He has to connect people to not only his product, but to him. Which is why I think it makes sense for him to “have that same conversation ten thousand times with every new customer or friend.” His job is based on having those conversations. That, in essence, is how he creates his magic.
Like you, I agree that many freelance workers fall into the trap of giving themselves titles just because those titles “sound more exciting” than what they actually do. I have actual friends that continue to call themselves Development Manager or Head of Product Creation when they are really freelance code-monkeys.
I do feel, however, that when it is possible to find a title that describes what you do without limiting yourself to a certain task (like I have found with the term storyteller), it can be used effectively and appropriately.
All that being said, thanks for writing the article Nick. That is the power of the web after all — to be able to engage with each others’ ideas even when we don’t agree with each other. Keep up the great work, I’ve been loving some of the stuff you’ve been posting!
Wednesday
May 21, 2008
Sameer Vasta
And Lara, you’re definitely a “Powerful Positive Force” in my life. Thanks for always engaging and making me smile.
Wednesday
May 21, 2008
Nick Cernis
I think you’re right, Sameer — a ‘storyteller’* and a web developer are naturally going to disagree about the role of a job title; your passion lies in embellishment, semantics, and wordcraft, where my profession falls amongst frameworks, web standards, and precisely-defined code and structure.
It’s great that we can spark some debate and agree to disagree, whilst revelling in our little differences. Thanks for pointing to my post and for sparking up the discussion. I’ve enjoyed the chat; you’ve gained a new subscriber!
* It’s a beautiful term. Call me narrow-minded if you must, but I’ll always associate it more with the likes of true storytellers — the Arthur C. Clarkes, Roald Dahls (check out his breathtaking short stories) and Anton Chekhovs of the world — over web publishers and consultants.
Wednesday
May 21, 2008
Sameer Vasta
Haha…well you’ve caught me a bit there Nick. Like you, my first association when I think of storytellers are people like Chekhov, David Foster Wallace, and Jhumpa Lahiri. What I love about the term is that it shows that I’m trying to bring classic storytelling (which I’d argue is a bit of a lost art on the web) back to the online realm. Whether I’m successful or not, that remains to be seen.
And of course, in my other life, I do actually participate in oral storytelling and spoken word events across Canada. It’s a bit of a passion of mine, and helps me keep connected to the history of the art form. =)
Wednesday
May 21, 2008
Guinevere
I agree that unique job titles can be a good conversation starter and I think there’s a sense of empowerment when staff are able to pick what their business card says.
Corporate worlds get way to hung up on job titles. Heck, people move between companies simply for a different title, even though their actual day-to-day work may change very little.
Let a little creativity sneak onto our corporate business cards. So long as people don’t create misleading titles (like claiming they are a CEO when they’re not) then why not let them define the two or three word sound bite about what they do?
Wednesday
May 21, 2008
Sameer Vasta
Thanks for the comment Guin. Great point about the corporate world getting hung up on titles. I’ve always thought that job titles in general are a bit hokey. When someone asks me what I do, it’s better to tell them what I do and not just give them a title, right?
The next design of my business cards will say “I tell stories” instead of “storyteller.” I think that’s even a more natural launchpad for conversation.
Thursday
May 22, 2008
karim
Sameer -
Your post reminds me of Kevin Carroll who used to work with Nike. When he joined the firm he had no job title and no area of responsibility. Nike was so enamoured with him that they just wanted him. Nike felt he would be an empowering force within their organization.
His eventual title: Katalyst.
Like always, keep up the great work. Someday, Malcolm Gladwell may grow up to be just like you….:)
KK
http://kevincarrollkatalyst.com/index.php/blog/about/
Thursday
May 22, 2008
Sameer Vasta
Oh wow, hadn’t heard of Kevin Carroll before! Thanks for the heads up…and I love the title of Catalyst (though the K feels a bit kooky to me).
Hahaha…and if I ever do get anywhere close to as good as Gladwell, I’ll be sure to thank people like you Karim. =)
Thursday
May 22, 2008